Returns
60 days to change your mind
Not what you hoped for? You have 60 days from the day it arrives to send it back. Here is how it works.
How to return
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Let us know
Email us your order number and what you want to return. Please do not send anything back before you hear from us. We cannot accept returns we do not know about.
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Get the instructions
We reply with the return address and everything you need to know.
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Pack and send
Pack the product unused and in its original packaging. Add your receipt or proof of purchase, and send it to us.
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Get your money back
Once we have checked your return, you get your money back within 5 working days, on the payment method you used.
Something wrong?
Damaged, broken or the wrong item
Please check your order as soon as it arrives. Is something damaged, broken or not what you ordered? Let us know right away.
If a return is nessecary, we send you a return label and pay the shipping. You do not pay anything.
Changed your mind before it ships?
Cancel your order
Pre-orders can be cancelled any time before they ship. You get your money back in full.
In-stock orders often leave our warehouse the same day. So if you want to cancel, let us know as soon as you can.
Other size or colour?
Exchanging a product
The quickest way to exchange is to return the product and place a new order for the one you want. Prefer that we sort it out for you? Just email us.
Want to return something?
Email us your order number and what you want to return. We reply within 1 working day.
Questions about returns
How long do I have to return something?
60 days, counted from the day you receive your order.
What does a return cost?
If you send something back because you changed your mind, you pay the return shipping. If it arrived damaged, broken or wrong, we pay.
Can I return a product I have used?
Returns need to be unused, in their original state and in the original packaging. Used it and found a problem with it? Then our lifetime warranty may cover it.
When do I get my money back?
Within 5 working days after we receive and check your return. Your bank may need a few extra days. Nothing after 10 working days? Email us and we will look into it.
Can I just send it back without telling you?
Please do not. Email us first so we know it is coming. Returns we do not know about cannot be accepted.