Customer service
Questions? Talk to us.
You talk to our own small team in Rotterdam, not a call centre. Pick whatever is easiest for you.
Monday to Friday, 09:00 to 17:00
We reply to emails within 1 working day
Best for anything about an order. Add your order number and we can help you faster.
Find it yourself
Ordering and payment
How to order and all the ways you can pay.
Delivery and shipping
Shipped the same day on weekdays when you order before 21:59. Next day in the Benelux.
Returns
Not what you hoped for? You can return it within 60 days.
Warranty
Lifetime warranty against manufacturing defects on all our products.
Quick answers
The questions we get most. Not in here? Just ask.
Where is my order?
As soon as your order ships, you get an email with a tracking link. Ordered something on pre-order? The expected delivery date is in your confirmation email and on the product page.
When will my pre-order arrive?
Check your confirmation email or the product page for the expected delivery date. If anything changes, we email you.
Can I cancel my order?
Pre-orders can be cancelled any time before they ship. In-stock orders ship the same day, so email us as soon as you can and we will do our best.
How fast do you ship?
Order before 21:59 on a weekday and we ship it the same day. In the Benelux it arrives the next working day, and you can pick a pick-up point at checkout.
Do I pay import costs or extra VAT?
No. We ship with VAT included to the whole EU, the UK and the US. Outside those regions, you might encounter VAT or customs charges.
How do I return something?
You have 60 days. Send us an email and we guide you through it.
My product arrived damaged. What now?
Sorry about that. Email us a photo and your order number, and we sort it out.
What does the warranty cover?
All our products have a lifetime warranty against manufacturing defects. If it breaks under normal use, we fix or replace it.