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Frequently Asked Questions

FAQs to answer all of you questions. Click on any of the questions to find out the answer

Knives

Questions about our knives, your order, or about us? The answer is probably below. Should you not be able to find what you are looking for below. Feel free to to contact us!

How often should i sharpen my knives?

That depends on how you use your knives. With normal home use a chef's knife probably needs sharpening once or twice a year. You can read how to sharpen a knife in our learning center here
To keep your knife sharper for longer, do not cut on hard surfaces such as glass or stoneware and avoid putting your knives in a drawer with other knives.

How should i clean my knives?

Do not put BARE Cookware knives in the dishwasher! Our knives are not dishwasher safe.
After use, run the blade of the knife under the tap and brush any foodstuffs off with a non-abrasive sponge or brush (watch your fingers). Then dry the knife carefully with a clean towel. For a more in-depth guide to maintenance of chef's knives check this article in our learning section.
Do not put BARE Cookware knives in the dishwasher! Our knives are not dishwasher safe.

How should i store knives?

We strongly advise against storing your chef's knife in a kitchen drawer. You run the risk of cutting yourself while going through your drawer and the cutting edge of the knife comes into contact with other cutlery which dulls and scratches the knife. 
There are two factors to consider when storing knives, firstly safety, and secondly not damaging the knives. We offer a gorgeous magnet strip to perfectly store your knife. Besides a magnet strip, a knife block is also a good way to store a knife. Make sure to dry your knives very well before putting them away so mold doesn't form in the knife block.

CAN BARE COOKWARE knives rust?

Unfortunately, all good knives can rust. This is because the harder types of steel - which make for a sharper knife - are less rust-resistant than softer types of stainless steels. Our steel of choice is exceptionally rust resistant and shouldn't rust when properly handled, but given bad conditions rust can happen. A little rust is nothing to be afraid of and can't hurt your knife. We have an article on how to prevent / deal with rust and keep your knives looking tip-top.

Where are your knives made?

Our knives are produced using imported German steel in the city of Yangjiang. By using high quality materials and a manufacturing partner that has decades of experience in producing culinary knives, we are able to produce a high-quality for an fair price.

What do you mean by carbon negative?

The manufacturing of any product results in carbon dioxide (CO₂) being released into the atmosphere, the greenhouse gas. This is commonly believe to be one of the main driver behind global warming. By compensating all CO₂ released during manufacturing and distribution of our products ten times we try to do our part to maintain our beautiful planet. If you would like to find out exactly how we do this, you can read on here.

Magnet strip

Questions about our magnet strip.

Does the magnet strip work with all knives?

Our magnet strip has a very powerful magnet that ensures knives that are less magnetic can also be stored securely. Ceramic knives do not work with the magnet strip for obvious reasons. We have tested many kitchen utensils including chef's knives, paring knives, box cutters, vegetable peelers, whisks and even small pans. We haven't found a knife yet that isn't held securely by the magnet strip. However, there are grades of stainless steel that are (almost) non-magnetic, these are not generally used in the production of knives. Out there somewhere is probably a knife that doesn't hold on our magnet strip, but we haven't found it yet. If you are unsure if your knife will work with this magnet strip you can always send us an email or make use of our 60 day no-questions asked return policy.

How do i attach the MAGNET strip to the wall?

Included with the magnet strip are two screws and plugs which can be used to secure the backplate of the magnet strip to a wall or cabinet. After the backplate is mounted, simply place the magnet strip over the backplate, and the magnet will lock it into place. Take care not to pinch your fingers between the wall/backplate and the magnet strip! 

What MAINTENANCE is required for the MAGNET strip?

Generally very little. To clean the strip you can use a damp cloth. After a while the surface of the strip might get a little worn out, applying a little oil can go a long way. Here you can read how you can maintain the magnet strip.  

Orders and returns

Some good to know information.

What payment methods do you accept?

We accept all major credit cards, paypal, ideal, sofort, gift cards and many more. during checkout you are presented with all payment methods available in your region. 

Can i cancel my or change my order?

Our aim is to ship your products as fast as possible so we might not be able to adjust your order before it is shipped out. However we will do our best if you send a mail to info@barecookware.com.

What is your return policy?

We offer a 60-day trial period. If you are unsatisfied with your product for any reason you are welcome to send us an message at info@barecookware.com. We will provide you with an address to ship your product to, once we receive the product we will give you a full refund. We do not refund the cost of shipping the product back to us.

What if there is anything wrong with my order?

We believe in our products. This i why we offer a lifetime warranty on manufacturing and material defects on all of our products. If something is wrong with your product, send a description of the issue with an image to info@barecookware.com and we will replace the product free of chage.

Defects due to use, disassembly, modification and/or improper are not covered by our warranty. Rust also dues not fall under warranty. Knives rust. That is a given. Even when a knife is made from ‘stainless’ steel it can still rust. It is, after all, not ‘stain free’. Rust is to be expected on any steel product and can be aggravated by factors such a exposure to acids and salts. Rust can generally be easily dealt with, learn how to here.

Shipping

All questions related to the shipping of your order.

Where do you ship?

We ship worldwide! Even better, we ship worldwide for free!

What about taxes and duties?

In the European union we take care of all taxes duties and shipping costs. We are a Dutch company and are required to charge 21% VAT in the European Union. On orders outside of the EU we do not include sales tax in the price. Whether or not you will need to pay sales tax in you county depends on the regulations in your country. Please note that BARE Cookware is not responsible for duties, taxes, or additional charges for orders shipped outside the European Union. In the United states our customers generally do not encounter any duties or taxes, however this might vary per state. Because every country has different duties and taxes we do not have a comprehensive list of possible taxes and duties. If you have any questions about the taxes or duties in your country you can send us a email.

When will my order be shipped?

Orders are processed and shipped every working day at 12pm central european time (CEST). This means orders made before  12pm CEST are processed the same working day and orders made after  12pm CEST are processed the next working day. Once your order is shipped you will receive an email from us.

How long will my order take to arrive?

Our orders are shipped from our warehouse in the Netherlands. This means Dutch, German and central european destination generally arrive in two to three days. For the rest of europe delivery takes between 2 and 5 days. Orders outside of the Eu usually take 7 to 10 days, however shipping to far destinations can take up to 15 days.

Shipping times are subject to change and can be greatly influenced by current events. Especially with the current global health crisis, shipping times can be longer than expected. If you have any questions or just want a chat, you can send us a email.

Where is my order

Once your order is shipped you should have recieved a email. This email includes either a tracking code or an estimation of when your product will arrive. if more then 2 business days have passed and you still haven't received a shipping email, contact us via info@barecookware.com.

About us

Would you like to know more about us? 

Why are our knives so great?

We use high quality German steel and natural hardwood to produce our knives. Our unique manufacturing technique hardens the steel and leaves a beautiful finish. Finally all of our products are carbon negative. This means every product sold contributes to a more sustainable future.

How did we get started?

A couple of years ago Max went shopping for a new chef's knife. He had been using a set he got as a gift and was looking for something better.  His requirements we're quite simple, sustainable materials and high quality steel. All the knives he found either had cheap plastic handles or were very expensive. 

A chef's knife should last a lifetime, and taken care of, a good chef's knife will. By creating something beautiful we wanted to encourage people to take care of their tools, which is good for the planet and your wallet. We got to work and came up with our first Kickstarter: BARE knives, combining honest materials, a fair price and a striking design.  

If you would like to read more about us you can do so on this page.

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For the love of knives
BARE Cookware B.V. | KVK: 78127726 | All rights reserved 2020 | info@barecookware.com

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